Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We are a research-led comparison site for UK readers looking at casinos not on GamStop — we are not an operator, a regulator or a dispute service, so knowing which door to knock on will save you time.
Email the editorial team
Email is the only channel we run. Write to [email protected] and include as much detail as you can: the page you were reading, the casino brand involved, and the date. We aim to reply to every message a person has actually written, and we do not publish reader emails.
We cannot give a guaranteed response time, because volume varies week to week. What we can say is that corrections to published pages are prioritised over everything else, since an out-of-date wagering requirement or a withdrawn bonus affects every reader who lands on that page.
What we can help with — and what we can't
| Get in touch with us about | Go elsewhere for |
|---|---|
| Errors, stale bonus terms or broken links on our pages | Your casino account balance, locked funds or closed account |
| How wagering requirements, expiry dates or cashout caps work in general | A ruling on a specific withdrawal dispute |
| Suggestions for brands or topics to research | Removing yourself from GamStop or shortening an exclusion period |
| Commercial, media and partnership enquiries | Identity verification or source-of-funds document queries |
| Concerns about how we present an offer | Urgent personal support with gambling harm |
If your issue is with a casino itself, the operator's own complaints procedure is the first step. Most offshore sites give a named complaints contact and an escalation route in their terms, often to an alternative dispute resolution body attached to their licence. Ask the casino in writing for that route and keep copies of everything.
Reporting a problem with an offer we list
The bonuses shown on our ranked pages come from operator advertising and change without notice. If you followed one of our links and found different terms, tell us and we will re-check. The details that matter most when you report a discrepancy:
- The brand name and the offer as we described it
- The wagering multiplier and whether it applied to bonus only or deposit plus bonus
- Any maximum bonus bet, game contribution rule or winnings cap you were shown
- The minimum deposit and whether a GBP account was available
- Screenshots or the exact wording from the terms page, with the date
As a worked example of why this matters: a 100% bonus on a £50 deposit gives £50 in bonus funds. At 40x wagering on the bonus, that is £2,000 of qualifying play; if the terms instead apply 40x to deposit plus bonus, it is £4,000. Slots usually contribute 100%, while roulette, blackjack and baccarat often count 10% or not at all, which changes the maths again. A cashout cap can limit what you keep regardless. Those are the lines readers most often find have shifted, and the ones we most want flagged.
Money questions we can answer generally
Reading our reviews costs nothing, and we never ask readers for payment or card details — if you receive a message claiming otherwise in our name, please report it to us. Money only changes hands between you and an operator.
We can explain in general terms how deposits and withdrawals tend to work at offshore sites, though availability is brand-specific and worth checking on the cashier page before you commit:
- Debit cards — widely accepted; UK banks may still decline gambling transactions at their own discretion.
- Bank transfer — usually the slowest route out, often several working days.
- E-wallets and prepaid vouchers — commonly faster, but PayPal is rarely offered by sites outside the Great Britain licensing regime, and prepaid options often cannot receive withdrawals.
- Cryptocurrency — offered by some operators, with network fees and price volatility on top.
Watch for currency conversion. Several offers are advertised in euros or dollars, so a euro-denominated welcome package played from a sterling card carries a conversion spread on the way in and again on the way out. Ask us if a term is unclear; ask the operator if it concerns your own balance. Withdrawal timings are advertised figures, not results we have measured, and identity verification or source-of-funds checks can add days at the first cashout.
Enquiries about the brands we rank
Our rankings are editorial. We may earn commission when a reader opens an account through a link, and that arrangement never buys a position, a rating or a favourable line in a review. If you represent an operator and want to discuss a listing, write to the same address and say so plainly — we will tell you where a claim is unsupported, but we will not change a rating to suit a commercial conversation. Three of the brands currently near the top of our list, and the kinds of questions readers send us about them:
Betmica
Betmica sits at the head of our table with an editorial rating of 10.0, largely because its advertised welcome offer — 570% up to £5,700 plus 270 free spins — is quoted in pounds, which spares UK readers a conversion step. Questions we get tend to be about whether the headline figure is realistic. It is a tiered package, so reaching the upper end requires deposits most readers will never make, and the free spins usually carry their own wagering and value caps. Check the game contribution table and the maximum bonus bet before you play; a high percentage on a small deposit is worth more than the headline suggests.
Kikibet
Kikibet is rated 9.9 and advertises 350% up to £5,555 with 300 free spins. The appeal here is the spin count relative to the deposit tiers, which suits readers who mainly want slot sessions rather than a large matched balance. The limitation is the same one that applies across this category: a bonus of that size is only clearable with sustained play, and the expiry window on both the cash element and the spins is where most players fall short. Confirm how long you have before you opt in.
Betninja
Betninja, rated 9.8, takes a different approach — £1,000 bonus and 100 free spins for all new players, stated as a flat offer rather than a percentage. That simplicity is why readers ask about it: fewer tiers means fewer places for a condition to hide. The trade-off is a smaller free spin allocation than the packages above it, and a flat cap still tells you nothing about the wagering multiplier or any winnings limit, which remain the numbers that decide what you can actually take out.
Beyond these, readers also write to us about WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Several of those advertise in euros or dollars, which is the single most common source of confusion in our inbox. Our ranked list of non GamStop casinos sets out where each one currently stands.
What these sites actually offer
If you are writing to ask what is available, the short answer is that offshore casinos typically run slots as the core product, alongside table games such as blackjack, roulette and baccarat, live dealer rooms streamed with human croupiers, and in some cases progressive jackpot titles pooled across operators. Return to player and volatility vary by game and by provider, and both are usually published in the game info panel rather than by the casino. Most libraries are now mobile-first, so a browser on a phone gives much the same range as a desktop.
Many of the same operators run a sportsbook beside the casino, often on a shared wallet — which matters because a casino bonus balance is not usually usable on sport, and vice versa. That side of the business covers pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets that generally require a qualifying stake at minimum odds of around 1.50 to 2.00 in decimal terms. CoinPoker, by contrast, is poker-led, which is a different product again. If you are comparing a casino welcome package with a sports free bet, tell us which you are weighing up and we can explain how the conditions differ.
Licensing questions and who may play
You must be 18 or over. Casinos accepting UK customers without a UK Gambling Commission licence are not part of the GamStop scheme, which means a GamStop self-exclusion will not block registration with them. Accepting British customers is not the same as being authorised to serve Great Britain — the Commission's licensing regime covers Great Britain, while Northern Ireland has its own separate gambling law. Most sites in this category hold an overseas licence, commonly Curaçao or Malta, and the consumer protections attached differ considerably from the British regime: deposit limits, advertising rules and complaint escalation are not the same. We report the licence an operator states and say when we cannot verify it. We do not describe any casino as completely safe, and no one can guarantee a withdrawal.
Ownership is worth asking about too. Several brands share a parent company and a platform, so terms, cashier and support can be near-identical across sites that look unrelated. If you want to know who runs a particular brand, ask and we will tell you what is on the public record.
If gambling is causing you harm
Please do not write to us for urgent help — we cannot provide support, and a delayed reply is the last thing you need. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GamStop lets you self-exclude from GB-licensed sites for six months, one year or five years. Because that scheme does not reach offshore operators, blocking software installed on your own devices and bank-level gambling blocks are the practical additions. Most casinos also offer their own deposit and loss limits, plus account self-exclusion — set those before you play rather than after.
How we research what we publish
Our reviews are desk research, not play testing. We read operator terms, licence registers and cashier pages, compare advertised figures against published conditions, and record the date we checked. Editorial ratings are our own judgement of terms, range and transparency — they are not customer review scores, and advertised withdrawal speeds are quoted as claims, not measured results. Page findings on this site were last verified on 23 September 2026. Where something is unresolved, we say so rather than filling the gap.
If we have got something wrong, we would rather hear it from you than leave it standing. Send the detail to [email protected] and we will look into it.